Questions, answered.

A clear, well-lit photo where their face and eyes are in focus. Phone snapshots in natural daylight are perfect — no studio shoot needed.

Tips: shoot at their eye level, avoid heavy filters and direct flash, and try to capture their natural expression. Files up to 20MB · JPG, PNG, or HEIC. If you're unsure, upload your favourite — we'll tell you within minutes whether it'll work beautifully.

A first proof is generated within minutes of upload, so you can see the portrait before you commit. After checkout, our studio hand-finishes the piece and emails you a proof link to approve or request changes.

Nothing is finalised — and no high-resolution file is delivered — until you say yes.

Initial preview: 2 minutes from upload. Hand-finished proof: typically within 24 hours of checkout (memorial portraits within 48 hours, reviewed personally). Final HD file: delivered to your inbox immediately after you approve.

Need it faster for a gift? Mention the date in your order notes and we'll prioritise it.

Your final file is 4096×6144 pixels — 300 DPI at up to about 13×20", and still sharp at 16×24" (about 250 DPI). Recommended sizes: 8×12", 11×14", 12×18".

You can print at home, at any local print shop, or through services like Framebridge, Artifact Uprising, or Parabo Press. We recommend matte fine-art paper for watercolor and lightly textured cotton for storybook and memorial pieces.

Yes — and we treat every memorial order with quiet care. Add their name, dates, and a short remembrance line at checkout. A real person on our studio team gently reviews the piece before it's sent to you.

If you'd like a private gift card sent on a specific date, let us know in your message.

Up to two free revisions are included with every commission. Tell us what to soften, brighten, adjust, or change entirely — small details or larger composition. Most clients use one; some use none. Additional revisions beyond two are $15 each.

By email, as a high-resolution print-ready digital file. Worldwide delivery is included with every order — no shipping fees, no customs, no waiting weeks for a parcel.

Your file is also archived to your account so you can re-download it any time. We don't currently ship physical prints — but everything you need to print at any size is included.

Digital portraits are $89 in every style. Print Editions start at $129 (12x16" unframed) up to $229 (18x24" framed); Heirloom Canvas starts at $149 (12x16") up to $199 (20x28"). Prints and canvases include the high-resolution digital file. Every price includes proof approval, two free revisions, the HD file, worldwide email delivery, and our 30-day guarantee — no hidden fees.

See full details on our pricing page.

Yes — write to us first and we'll set it up.

Your 4096×6144 px digital file prints at 300 DPI up to about 13×20". We recommend matte fine-art paper for watercolor pieces and lightly textured cotton for storybook and memorial prints.

Prefer not to print yourself? Get in touch about our premium fine-art print add-on.

1 — You receive an order confirmation by email within minutes (order number PPS-XXXXXX).

2 — Our studio hand-finishes your portrait and sends a proof for approval, usually within 24 hours.

3 — You approve or request a revision. Once approved, the print-ready HD file lands in your inbox immediately and is saved to your account archive.

We'll redo it for free. If you're still not happy, we'll refund you in full within 30 days — no questions asked. Full details on our refunds page.

Yes — dogs, cats, horses, rabbits, and small animals. We can also paint two pets together in a single composition; write to us before ordering and we'll set it up for you.

It's one of our most popular gifts — for birthdays, anniversaries, housewarmings, and remembrance. Add a personal note at checkout and we'll include a printable gift card you can present immediately, even before the portrait is approved.